Privacy Policy

Riverpharm LLC is a U.S.-based contract dietary supplement manufacturer operating an FDA-registered, cGMP-certified facility at 8 The Green Ste A, Dover, DE 19901. This Privacy Policy governs information collected through riverpharm.com from businesses evaluating or engaged in a contract manufacturing relationship with us.

We collect the following categories of business information:

• Business contact details — Company name, contact name, business email address, phone number, and job title or role.

• Manufacturing inquiry data — Product category, target delivery format, estimated production volume, timeline, and details about existing or proven formulas you are looking to scale. We do not request or store early-stage formulation concepts — we work exclusively with established, production-ready formulas.

• Website usage data — Pages visited, session duration, referring URL, device and browser type — collected via cookies, analytics tools, and advertising pixels (see Section 7).

• Communication records — Emails, form submissions, and call logs related to your inquiry or active manufacturing project.

We use collected information for the following purposes:

• Responding to manufacturing inquiries — To review your request, assess production feasibility, and prepare a custom manufacturing quote based on your existing formula and volume requirements.

• Project communication — To coordinate production scheduling, quality control milestones, and status updates throughout your manufacturing engagement.

• Regulatory compliance — To fulfill our obligations as an FDA-registered, cGMP-certified facility, including documentation and audit requirements.

• Marketing performance measurement — We use anonymized website usage and conversion data — collected via analytics tools and advertising pixels — solely to measure the effectiveness of our own B2B marketing campaigns. This data is used to understand which channels bring us qualified manufacturing inquiries. We do not sell this data, and it is never used to target individuals outside of aggregate advertising platforms.

• Service improvement — To improve our website content and inquiry process based on aggregated, anonymized usage patterns.

We do not use your business contact information for unsolicited outreach unrelated to your manufacturing inquiry, and we never sell or rent your data to third parties for their own marketing purposes.

Any details about your existing formula, ingredient specifications, production parameters, or brand strategy shared with Riverpharm are protected by our standard Non-Disclosure Agreement (NDA), which we execute before reviewing any proprietary information. Submitted formula data is:

• Access-controlled — Stored in internal systems with role-based access limited to personnel directly assigned to your project.

• Never shared — Not disclosed to any third party without your explicit written consent, except as required by law or regulatory inspection.

• Time-limited — Retained only for as long as necessary to support your active or prospective manufacturing relationship, per the terms of your NDA.

We do not sell, rent, or trade your business information. We may share data only with:

• Service providers — Vendors acting on our behalf — such as CRM platforms, email delivery services, and cloud hosting providers — under data processing agreements that prohibit independent use of your data.

• Advertising platforms — Anonymized or hashed conversion data may be shared with platforms such as Meta (Facebook) and Google to measure campaign performance. These platforms receive only aggregated signals, not your identifiable business details.

• Legal or regulatory authorities — When required by law, court order, or FDA/cGMP inspection obligations.

• Professional advisors — Legal counsel or accountants bound by confidentiality obligations.

Business contact and inquiry data is retained for up to 3 years from the date of last contact to support ongoing or future manufacturing relationships. Formula submissions covered by NDA are retained per the terms of that agreement. You may request deletion of your data at any time — see Section 8.

Riverpharm.com uses cookies and similar tracking technologies for the following purposes:

You may disable non-essential cookies through your browser settings. Doing so will not affect your ability to submit a manufacturing inquiry through our quote form.

Depending on your jurisdiction (including California under CCPA and the EU/UK under GDPR), you or your company may have the right to:

• Access the business information we hold about your company
• Correct inaccurate or outdated data
• Request deletion of your data (subject to regulatory hold obligations)
• Restrict or object to certain processing activities
• Opt out of future marketing communications

To exercise any of these rights, contact us at support@riverpharm.com with the subject line "Privacy Request." We will acknowledge and respond within 30 days.

We implement industry-standard safeguards including TLS-encrypted data transmission, role-based access controls, and limited personnel access to protect your business information. As an FDA-registered manufacturer, our internal data handling standards align with cGMP documentation and traceability requirements.

We may update this policy to reflect changes in our services, tracking technologies, or applicable law. Material changes will be indicated by updating the effective date at the top of this page. We encourage you to review this policy periodically if you have an active or pending manufacturing engagement with us.

For privacy-related inquiries or to exercise your data rights, contact us at: